Safety and Security

Learn how to stay safe by managing your privacy settings

Security and hacked accounts

Help with my compromised account

If your account has been compromised but youre still able to log in, this page will help you secure your account and stop unwanted behaviors.

Has my account been compromised?

Have you:

Noticed unexpected Posts by your account
Seen unintended Direct Messages sent from your account
Observed other account behaviors you didnt make or approve (like following, unfollowing, or blocking)
Received a notification from us stating that your account may be compromised
Received a notification from us stating that your account information has changed, and you didnt change it
Noticed your password is no longer working and you are being prompted to reset it

If youve answered yes to any of the above, please take the following steps:

1. Change your password

Please change your password immediately from the Passwordtab in settings. If you are logged out, go to Login and click on Forgot Password to reset your password. Please select a strong password you havent used before. If you cant login, your account may have been hacked.

Important:

If you frequently receive password reset messages that you did not request, you can require that your email address and/or phone number must be entered in order to initiate a password reset.

2. Make sure your email address is secure

Make sure that the email address attached to your account is secure and that you are the only one with access to it. You can change your email address from your Kubo Social by logging in and visiting the General Settings tab.

3. Revoke connections to third-party applications

While logged in, visit Menage Sessions to Logout any third-party application that you dont recognize.

4. Update your password in your trusted third-party applications

If a trusted external application uses your Kubo Social password, be sure to update your password in that application. Otherwise, you may be temporarily locked out of your account(10 minutes) due to failed login attempts (Max 4).

Your account should now be secure, and you shouldnt see the unexpected account behaviors moving forward. If youre still experiencing issues, please file a support requestfor assistance.

Protect your account with simple precautions

If your account has been compromised, take these additional precautions:

Delete any unwanted Posts that were posted while your account was compromised.
Scan your computers for viruses and malware, especially if unauthorized account behaviors continue to be posted after youve changed the password.
Install security patches for your operating system and applications.
Always use a strong, new password you dont use elsewhere and would be difficult to guess.
Consider usin two-factor authentication. Instead of relying on just a password, login verification introduces a second check to make sure that you and only you can access your Kubo Social account.

How do accounts become compromised? (Did somebody hack me?)

Accounts may become compromised if youve entrusted your username and password to a malicious third-party application or website, if your Kubo Social account is vulnerable due to a weak password, if viruses or malware on your computer are collecting passwords, or if youre on a compromised network.

Unexpected updates dont always mean that your account was hacked. Occasionally, a third-party application can have a bug that causes unexpected behavior. If you see strange behavior, changing your password and/or revoking connections will stop it, as the application will no longer have access to your account.

Its best to take action as soon as possible if updates are appearing in your account that you did not post or approve.

About account security

Help with my hacked account

If you think youve been hacked and youre unable to log in with your username and password, please take the following two steps:

1. Request a password reset

Reset your password by requesting an email from thepassword reset form.

If youre able to log in after the password reset, please check if youraccount has been compromisedand re-secure your account.

2. Contact Support if you still require assistance

If you still cant log in, contact us by submitting a Support Request. Be sure to use the email address you associated with the hacked Kubo Social account; well then send additional information and instructions to that email address. When submitting your support request please Include both your username and the date you last had access to your account.

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