A top-notch managed service provider is as important as world-class products and choosing the right one is a crucial and important step. So, what are the things you should look for in a managed service provider? Let’s examine some of the stages of the managed services lifecycle. Reputable providers should have the framework or expertise to address most of these stages, which can be broadly categorized into four sequential phases:
- Stabilization
- Familiarization
- Exploration
- Adoption
The European health insurance company experienced several negative outcomes from this arrangement, such as low availability and inefficient system functionality. The mismatch between business expectations and product capabilities caused confusion and frustration among users and stakeholders, leading to a lack of user adoption, which, in turn, led to a failed investment and the need to search for alternative products or managed services. Finally, the European health insurer failed to achieve its desired ROI and fell short of its digital transformation goals.
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